*{margin:0;padding:0;box-sizing:border-box}html{scroll-behavior:smooth}body{font-family:Poppins,sans-serif;line-height:1.6;color:#333;background-color:#f8f9fa;min-height:100vh}:root{--navy-dark: #001f3f;--navy-primary: #003366;--navy-light: #1a4a7d;--primary-color: var(--navy-primary);--primary-hover: var(--navy-light);--secondary-color: #6c757d;--secondary-hover: #5a6268;--sidebar-bg: #212529;--sidebar-text: #dee2e6;--sidebar-active: var(--navy-primary);--glass-bg: rgba(255, 255, 255, .1);--glass-border: rgba(255, 255, 255, .2);--content-bg: #ffffff;--border-color: #e9ecef;--text-color: #212529;--text-light: #ffffff;--text-muted: #6c757d;--bg-light: #f8f9fa;--bg-white: #ffffff;--status-open-bg: #fef9c3;--status-open-text: #854d0e;--status-processing-bg: #dbeafe;--status-processing-text: #1e3a8a;--status-on_hold-bg: #fed7aa;--status-on_hold-text: #9a3412;--status-closed-bg: #e5e7eb;--status-closed-text: #4b5563;--status-completed-bg: #d1fae5;--status-completed-text: #065f46;--status-rejected-bg: #fee2e2;--status-rejected-text: #991b1b;--priority-high: #dc2626;--priority-medium: #f59e0b;--priority-low: #16a34a;--priority-critical: #7e22ce;--notif-success-bg: #28a745;--notif-error-bg: #dc3545;--notif-info-bg: var(--navy-primary);--notif-badge-bg: var(--priority-high);--update-indicator-color: var(--priority-high)}.container{width:90%;max-width:1100px;margin:0 auto}img{max-width:100%;height:auto;display:block}@keyframes subtleGradientShift{0%{background-position:0% 50%}50%{background-position:100% 50%}to{background-position:0% 50%}}@keyframes slideInLeft{0%{opacity:0;transform:translate(-30px)}to{opacity:1;transform:translate(0)}}@keyframes fadeInUp{0%{opacity:0;transform:translateY(20px)}to{opacity:1;transform:translateY(0)}}.teams-login-loading-screen{display:flex;align-items:center;justify-content:center;height:100vh;background:linear-gradient(135deg,var(--navy-dark),var(--navy-primary));background-size:400% 400%;animation:subtleGradientShift 20s 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h2{font-size:2rem;font-weight:600;color:var(--text-light)!important;margin-bottom:10px}.login-subtitle{color:var(--text-light)!important;opacity:.8;margin-bottom:35px;font-size:1rem}#login-form{text-align:left}.login-form-panel .form-group{margin-bottom:25px;position:relative}.login-form-panel .form-group label{display:flex;align-items:center;margin-bottom:8px;font-weight:400;font-size:.9rem;color:#fff;opacity:.9;transition:color .3s ease}.login-form-panel .form-group label .icon{margin-right:8px;color:var(--text-light)!important;opacity:.7;width:16px;text-align:center;transition:color .3s ease}.login-form-panel .form-group input[type=email],.login-form-panel .form-group input[type=password]{width:100%;padding:12px 15px;border:1px solid var(--glass-border);border-radius:6px;font-size:1rem;font-family:Poppins,sans-serif;background-color:rgba(255,255,255,.1)var(--text-light)!important;color:var(--text-light)!important;transition:border-color .3s ease,box-shadow .3s ease,background-color .3s ease}.login-form-panel .form-group input::placeholder{color:var(--text-light)!important;opacity:.6!important}.login-form-panel .form-group input:focus{outline:none!important;border-color:var(--glass-border)!important;background-color:#fff3!important;box-shadow:0 0 0 3px #ffffff1a!important;color:var(--text-light)!important}.login-options{display:flex;justify-content:flex-end;margin-bottom:30px;font-size:.9rem}.forgot-password-link{color:var(--text-light)!important;opacity:.8;text-decoration:none;transition:opacity .3s ease}.forgot-password-link:hover{opacity:1;text-decoration:underline}.btn-block{width:100%;padding:12px 15px;font-size:1rem;font-weight:500}.login-button i{margin-right:10px}.login-button{background-color:var(--primary-color)!important;border:none;color:var(--text-light)!important;margin-top:10px;transition:background-color .3s ease,transform .2s ease,box-shadow .3s ease}.login-button:hover{background-color:var(--primary-hover);transform:translateY(-2px);box-shadow:0 4px 12px #00336640}.login-button:active{transform:translateY(0);box-shadow:0 2px 5px #0363}.login-button:disabled{transform:none!important;box-shadow:none!important;cursor:not-allowed;opacity:.6}.login-footer{margin-top:40px;text-align:center;font-size:.85rem;color:var(--text-light)!important;opacity:.7;width:100%;max-width:450px}.form-message.error{background-color:#dc354526;border:1px solid rgba(220,53,69,.4);color:#f8d7da;padding:12px 15px;border-radius:4px;text-align:center;font-weight:500;font-size:.9rem;margin-bottom:20px;opacity:0;transform:translateY(-10px);transition:opacity .3s ease,transform .3s ease}.form-message.error.active,.form-message.error:not([style*="display: none"]){opacity:1;transform:translateY(0)}.error-message{color:#f8d7da;font-size:.8rem;margin-top:6px;opacity:0;transform:translateY(-5px);transition:opacity .3s ease,transform .3s ease;display:block;height:0;overflow:hidden}.error-message.active{opacity:1;transform:translateY(0);height:auto}input.error-border{border-color:var(--error-text)!important;background-color:#dc35451a}@media (min-width: 992px){.login-branding-panel{display:flex}.login-form-panel{flex-basis:55%}}@media (max-width: 576px){.login-card{padding:30px 25px}.login-form-panel{padding:20px 15px}}@media (min-width: 768px){.login-branding-panel{display:flex}.login-form-panel{flex-basis:55%}}.user-info-enhanced{display:flex;align-items:center;gap:10px;background-color:#fff;border:1px solid var(--border-color);font-size:.92rem;color:var(--text-color);box-shadow:0 1px 2px #00000008;transition:background-color .2s ease;list-style:none;margin:0 10px;padding:8px 12px;border-radius:8px}.avatar-circle{width:40px;height:40px;border-radius:9999px;background-color:#ccc;overflow:hidden;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:1rem}.avatar-circle img.profile-img{width:100%;height:100%;object-fit:cover;display:block}.user-info .fa-user-circle{font-size:1.2rem;color:var(--primary-color)}.user-name{font-weight:500}.main-header-bar{display:flex;justify-content:space-between;align-items:center;background-color:transparent;padding:10px 20px;min-height:60px;margin-bottom:10px}.main-header-bar h1{font-size:1.5rem;font-weight:600;color:var(--text-color);margin-left:10px}.header-actions{display:flex;gap:15px;align-items:center}.mobile-menu-toggle{display:block;background:none;border:none;font-size:1.5rem;cursor:pointer;color:var(--text-color);position:relative;padding:5px}.mobile-menu-toggle:after{content:"";position:absolute;top:2px;right:2px;width:8px;height:8px;background-color:var(--update-indicator-color);border-radius:50%;border:1px solid var(--bg-light);display:none}.mobile-menu-toggle.has-unread:after{display:block}#app-notifications{position:fixed;top:20px;right:20px;z-index:2000;max-width:320px}.notification{padding:12px 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.notification-badge{position:absolute;top:0;right:0;background-color:var(--notif-badge-bg);color:#fff;border-radius:50%;width:18px;height:18px;font-size:.7rem;font-weight:700;display:flex;justify-content:center;align-items:center;line-height:1;border:1px solid white}.notification-panel{position:absolute;top:120%;right:0;width:300px;max-height:400px;overflow-y:auto;background-color:#fff;border:1px solid #ddd;box-shadow:0 2px 10px #00000026;z-index:1000;border-radius:8px}.notification-panel.active{display:block}.notification-panel-header{display:flex;justify-content:space-between;align-items:center;padding:10px 15px;border-bottom:1px solid var(--border-color);background-color:var(--bg-light)}.notification-panel-header span{font-weight:600;color:var(--text-color)}.clear-notifications-btn{background:none;border:none;color:var(--primary-color);font-size:.8rem;cursor:pointer;padding:3px 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var(--border-color);padding:12px;font-size:.9rem;cursor:pointer;display:flex;align-items:center;gap:4px;color:var(--text-color);border-radius:8px}.lang-btn:hover{background-color:var(--bg-light)}.lang-menu{position:absolute;top:calc(100% + 4px);right:0;background:#fff;border:1px solid var(--border-color);border-radius:8px;box-shadow:0 2px 6px #0000001a;list-style:none;margin:0;padding:4px;z-index:1000;width:max-content}.lang-menu li{padding:6px 12px;cursor:pointer;font-size:.9rem;display:flex;align-items:center;gap:6px}.lang-menu li:hover{background-color:var(--bg-light)}.lang-dropdown.open .lang-btn .fa-chevron-up{transform:rotate(0)}@media (min-width: 768px){.main-header-bar{padding:15px 30px;margin:15px}.main-header-bar h1{font-size:1.8rem;margin-left:0}}@media (min-width: 1024px){.main-header-bar h1{font-size:2rem}}@media (max-width: 767px){.main-header-bar{display:flex}.main-header-bar 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767px){.sidebar{transform:translate(-240px)}.sidebar.open{transform:translate(0)}.sidebar-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0006;z-index:999}}.app-container{display:flex;width:100%;min-height:100vh;overflow-x:hidden}.main-content{flex-grow:1;padding:0;transition:margin-left .3s ease-in-out;background-color:var(--bg-light);width:100%;margin-left:0}.main-content section{padding:25px 20px}.btn{padding:8px 15px;border:none;border-radius:4px;cursor:pointer;font-size:.9rem;font-weight:500;transition:background-color .2s ease,transform .2s ease,box-shadow .2s ease;display:inline-flex;align-items:center;gap:8px;line-height:1.5;white-space:nowrap}.btn i{font-size:.9em}.btn.btn-sm{padding:5px 10px;font-size:.8rem}.btn.btn-sm i{font-size:.8em;gap:5px}.btn-primary{background-color:var(--primary-color);color:#fff;box-shadow:0 1px 3px #0363}.btn-primary:hover{background-color:var(--primary-hover);transform:translateY(-1px);box-shadow:0 2px 5px #0033664d}.btn-secondary{background-color:var(--secondary-color);color:#fff;box-shadow:0 1px 3px #0000001a}.btn-secondary:hover{background-color:var(--secondary-hover);transform:translateY(-1px);box-shadow:0 2px 5px #0003}.btn-action{background:none;border:none;color:var(--secondary-color);cursor:pointer;padding:5px;font-size:1.1rem;transition:color .2s ease}.btn-action:hover{color:var(--primary-color)}.table-container{overflow-x:auto}table{width:100%;border-collapse:collapse;font-size:.9rem;border-spacing:0}th,td{padding:10px 12px;text-align:left;border:none;border-bottom:1px solid var(--border-color);white-space:nowrap;vertical-align:middle}th{background-color:var(--bg-light);font-weight:600;color:var(--text-muted);text-transform:uppercase;font-size:.8rem;border-bottom-width:2px}tbody tr{cursor:default;transition:background-color .15s ease-in-out}tbody tr:hover{background-color:#f0f5fa}tbody tr:last-child td{border-bottom:none}td.ticket-id-cell{font-weight:500}tr.has-update .ticket-id-number{color:var(--update-indicator-color);font-weight:700}.status,.priority{padding:4px 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solid var(--border-color);box-shadow:0 1px 3px #0000000a;padding:25px;margin-top:15px;display:flex;flex-direction:column;overflow:hidden}.ticket-list-section h2{font-size:1.4rem;margin-bottom:20px;color:var(--text-color);font-weight:600}.nav-button{text-decoration:none;border:none}@media (min-width: 768px){.main-content{margin-left:240px;width:calc(100% - 240px)}.mobile-menu-toggle{display:none}.notification-wrapper{display:block}.main-content section{padding:25px 30px;margin:0 15px 15px}.main-content section:first-of-type{margin-top:0}.page-title{display:none}}@media (max-width: 767px){.page-title{display:block;font-size:1.5rem;margin:15px 0;padding:0 20px;color:var(--text-color)}.nav-button{display:none}}:root{--toastify-color-light: #fff;--toastify-color-dark: #121212;--toastify-color-info: #3498db;--toastify-color-success: #07bc0c;--toastify-color-warning: #f1c40f;--toastify-color-error: hsl(6, 78%, 57%);--toastify-color-transparent: rgba(255, 255, 255, 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h2{font-size:1.4rem;font-weight:600;color:var(--text-color);flex-grow:1;margin:0}.ticket-detail-header #detail-id{font-size:.9rem;color:var(--text-muted);font-weight:500;flex-shrink:0}.ticket-detail-header #detail-status{flex-shrink:0}.ticket-detail-grid{display:grid;grid-template-columns:1fr;gap:30px;margin-bottom:30px}.ticket-info h3,.ticket-description h3,.ticket-history h3{font-size:1.1rem;font-weight:600;margin-bottom:15px;color:var(--text-color);padding-bottom:5px;border-bottom:1px solid var(--border-color)}.ticket-info p,.ticket-description p{margin-bottom:10px;font-size:.95rem;color:var(--text-color)}.ticket-info p strong{display:inline-block;width:120px;color:var(--text-muted);font-weight:500}.ticket-description p{line-height:1.7;white-space:pre-wrap}.ticket-history{border-top:2px solid var(--border-color);padding-top:24px;margin-top:32px;background-color:var(--content-bg)}.rejection-note{background-color:#fff3cd;border-left:4px solid #ffc107;padding:16px;border-radius:4px;margin-bottom:24px;color:#856404}.rejection-note p{margin:8px 0 0}.selected-files{margin-top:8px;font-size:.9rem;color:var(--text-muted)}.selected-files ul{list-style:none;padding:0;margin:4px 0 0}.selected-files li{display:flex;align-items:center;gap:8px}.remove-file-btn{background:transparent;border:none;color:var(--text-danger);cursor:pointer;font-size:1rem;line-height:1}.remove-file-btn:hover{color:var(--text-danger-hover)}.comment{margin-bottom:20px;padding:15px;border-radius:6px;border:1px solid var(--border-color);background-color:var(--bg-light);word-break:break-word;white-space:pre-wrap}.comment:last-of-type{margin-bottom:0}.comment p{margin-bottom:5px;font-size:.9rem}.comment p{margin-bottom:5px;font-size:.9rem;word-wrap:break-word;overflow-wrap:break-word;white-space:pre-wrap}.warning-msg-comment{margin-top:10px}.ticket-description-html{line-height:1.7;white-space:normal}.comment .comment-time{font-size:.8rem;color:var(--text-muted);margin-left:5px}.comment.system-update{background-color:#f0f0f0;border-style:dashed}.comment.system-update p{font-style:italic;color:var(--text-muted)}.comment.comment-it-team{border-left:3px solid var(--primary-color);background-color:#f0f5fa}#add-comment-form{margin-top:25px;border-top:1px solid var(--border-color);padding-top:20px}#add-comment-form .form-actions{border-top:none;padding-top:0;margin-top:10px}.attach-label{display:inline-block;padding:6px 12px;background-color:var(--bg-light);border:1px solid var(--border-color);border-radius:4px;cursor:pointer;font-size:.9rem;color:var(--text-muted);margin-top:10px;transition:background-color .2s ease}.attach-label:hover{background-color:#e9ecef}#comment-attachments{display:none}#comment-attachment-names{font-size:.85rem;color:var(--text-muted);margin-left:10px;display:inline-block}.info-box{padding:12px 16px;border-radius:6px;font-size:.95rem;margin-bottom:20px}.info-box-warning{background-color:#fff8e1;color:#795548;border-left:4px solid #ffc107}.info-box-reopened{background-color:#e3f2fd;color:#1565c0;border-left:4px solid #2196f3}.attachment-modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0009;z-index:1000;display:flex;align-items:center;justify-content:center;padding:24px}.attachment-modal{background:#fff;width:95%;max-width:1024px;max-height:90vh;border-radius:10px;overflow:hidden;display:flex;flex-direction:column}.attachment-modal-header{padding:16px;border-bottom:1px solid #ddd;display:flex;justify-content:space-between;align-items:center}.attachment-modal-footer{padding:12px 16px;border-top:1px solid #ddd;text-align:right}.attachment-iframe{width:100%;height:70vh;border:none;background:#f8f8f8}.image-modal-wrapper{display:flex;justify-content:center;align-items:center;padding:16px;overflow:auto;background:#f8f8f8;max-height:70vh}.image-modal{max-width:100%;max-height:100%;object-fit:contain;box-shadow:0 0 12px #0000001a}ul{list-style:none}@media (min-width: 768px){.ticket-detail-grid{grid-template-columns:500px 1fr;gap:25px}.add-device-grid{grid-template-columns:auto 1fr;align-items:end}#add-device-form .form-actions{grid-column:1 / -1;justify-content:flex-start}}#comment-list{display:flex;flex-direction:column;gap:1rem}.own-comment{margin-left:auto;background-color:#eaf4ff;border-radius:10px 0 10px 10px;padding:10px;text-align:right}.other-comment{margin-right:auto;background-color:#f1f1f1;border-radius:0 10px 10px;padding:10px;text-align:left}.submitted-review{margin:24px 0;background:linear-gradient(135deg,#fefae0,#fffef7);padding:20px;border-radius:8px;border:2px solid #e4dcb4;color:#333;box-shadow:0 2px 6px #e4dcb433}.submitted-review p{margin-bottom:8px;font-weight:500}.stars-readonly{margin-top:8px;font-size:1.8rem;color:#ffc107;display:flex;gap:4px}.review-box{animation:fadeIn .3s ease-in-out;margin:24px 0;background:#fffef7;border:2px solid #ffc107;border-radius:8px;padding:20px;box-shadow:0 2px 6px #ffc10726}.review-box p{margin-bottom:12px;font-weight:500;color:#333}@keyframes fadeIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.rm-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0006;display:flex;align-items:center;justify-content:center;z-index:2000}.rm-modal{background:#fff;border-radius:6px;width:90%;max-width:400px;padding:16px;box-shadow:0 4px 20px #0003}.rm-modal h2{margin-top:0;font-size:1.2rem}.rm-modal textarea{width:100%;border:1px solid #ccc;border-radius:4px;padding:8px;font-size:.9rem;margin:12px 0;resize:vertical}.rm-actions{display:flex;justify-content:flex-end;gap:8px}.rm-actions .btn{min-width:80px}.form-error{color:red;font-size:.9em;margin-top:4px}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000080;display:flex;align-items:center;justify-content:center;z-index:2000;animation:fadeIn .2s ease}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}.modal{background:var(--content-bg, white);border-radius:8px;width:90%;max-width:550px;padding:1.5rem;box-shadow:0 8px 32px #0003;max-height:90vh;overflow-y:auto;position:relative;animation:slideUp .25s ease}@keyframes slideUp{0%{transform:translateY(20px);opacity:0}to{transform:translateY(0);opacity:1}}.modal-close{position:absolute;top:1rem;right:1rem;background:transparent;border:none;font-size:1.5rem;color:var(--text-muted, #6c757d);cursor:pointer;transition:all .2s;width:32px;height:32px;display:flex;align-items:center;justify-content:center;border-radius:4px;line-height:1}.modal-close:hover{color:var(--text-color, #333);background-color:var(--bg-light, #f8f9fa)}.modal h2{margin:0 0 .5rem;padding-right:2rem;font-size:1.4rem;color:var(--navy-primary, #003366);font-weight:600}.modal p{margin-bottom:1.25rem;color:var(--text-muted, #6c757d);line-height:1.5;font-size:.9rem}.modal .form-group{margin-bottom:1.25rem}.modal .form-group label{display:block;margin-bottom:.5rem;font-weight:600;color:var(--text-color, #333);font-size:.9rem}.modal .form-group label span{color:#dc3545}.modal .form-group textarea{width:100%;padding:.75rem;border:1px solid var(--border-color, #e9ecef);border-radius:6px;font-size:.9rem;font-family:inherit;resize:vertical;transition:border-color .2s,box-shadow .2s;min-height:100px}.modal .form-group textarea:focus{outline:none;border-color:var(--navy-primary, #003366);box-shadow:0 0 0 3px #0033661a}.modal .form-group 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